Every account gets the same backup: prep guides built for your equipment, a troubleshooting reference, and a direct line to us when something's off.
Prep guides by tier and use case
Troubleshooting reference
Downloadable one-pagers
Direct messaging in your portal
General starting points below — the full guides, with exact ratios and photos for your specific tiers, unlock in your portal once you're approved.
A general starting point: 2g matcha to roughly 2oz water for a traditional usucha; scale up for milk drinks. Your ideal dose depends on the tier and your equipment.
Full dosing chart per tier — in your portal.
Bamboo whisk in a "W" motion for ceremonial prep; a milk frother or blender bottle works fine for high-volume lattes. Water just off the boil, never boiling.
Video walkthrough — in your portal.
Matcha holds up in dairy and most non-dairy alternatives. Whisk the matcha into a small amount of hot water first, then combine — adding powder straight to cold milk is the most common cause of clumping.
Menu-ready recipes — in your portal.
Whisk at double strength against a small amount of hot water, then pour over ice — diluting an already-mixed hot matcha tends to flatten the flavor.
Batch-prep guide for high volume — in your portal.
Keep it sealed, cold, and out of direct light — matcha's color and flavor fade faster than most people expect once a bag is opened.
Shelf-life reference by tier — in your portal.
Bitterness, clumping, dull color — most issues trace back to water temperature, dose, or how long a bag's been open. See common fixes below.
Message us directly — in your portal.
All five tiers, ratios for lattes, usucha, and iced prep, on one page for behind the bar.
Available After ApprovalShelf life, temperature, and handling notes to keep on the shelf next to your stock.
Available After ApprovalDrink and food-service applications by tier, for building out a matcha section.
Available After ApprovalApproved partners can message us in real time from their portal. Not approved yet? Email sales@danexgen.com and we'll get back to you within a business day.
